WHERE DO WE SHIP TO?

We ship worldwide. All customers must be able to provide a valid shipping address and residence to where the packages is to be sent. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined by the weight of the entire packages (not per item) 

Please be advised that under no circumstance would an international customer have to pay an additional fee for postage upon collection of a packages from the courier. All international package are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.

All of the delivery charges for international and domestic packages are calculated on the weight of the packages, you will be informed of the full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.

It is the customer’s responsibility to ensure that the complete shipping address is correct which includes the complete door number, street name, and postcode. We do not hold liability for package delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the package. We would have only followed the instruction initially requested on the package.

We suggest that you write a safe place option or a specific delivery request as a signature may not always be required to deliver the package. If there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise this to you, or to confirm that the package has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.

Dependent on your method of payment, you can have your package shipped to an alternative address. You must ensure that the full address details are included, such as the company organization or name. You can use any available address line to provide additional details such as company name or other specific address information. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered otherwise, this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank.

DELIVERY TIME;

We are unable to give an exact date or time for the delivery as the package will be delivered within the approximate 2-15 days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on bank holidays. All delivery dates should be estimated from the date the order is dispatched which is usually approximately 1-3 days from this date. You must allow at least 24 hours for pick and pack before dispatch.  All dates for delivery which include other courier services i.e. Uber Connect, GIGL, USPS, DHL, and FedEx,   should be calculated from the date of dispatch and not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers).